Privacy policy

Your privacy matters to us at Tunello. This policy explains how we handle your personal information whenever you visit https://tunello.com/, shop with us, or interact in any other way. By using our website or services, you agree to the practices outlined here. If not, we ask that you refrain from using our services.

We are Tunello, based at 28 Wong Chuk Yeung St, Sha Tin, Hong Kong. You can reach us at info@tunello.com. if you have any questions about your data.

When you browse or make a purchase on our site, we collect information about your device, your activity, and your orders. This may include your IP address, browser type, and time zone to enhance your experience and ensure functionality. It can also involve details such as your name, contact information, shipping address, and payment method to complete your transactions.

If you reach out to us for support, the information you provide—whether it's a question or concern helps us respond and improve our customer care. We also use your data to keep our platform secure, detect fraud, and deliver personalized content or offers relevant to your preferences.

To operate efficiently, we share your data with trusted providers, including payment processors, logistics partners, technical vendors, and IT services. Marketing tools such as Shopify may also receive limited data in line with their privacy terms. In some cases, related companies or authorities (if required by law) may be involved in handling your information.

Over the last year, the types of data we shared included personal details (such as names, contact info, and order history), device-related usage data, and customer support interactions. These were shared only with third parties needed to provide our services, carry out analytics, or manage operational responsibilities. We do not share sensitive data for profiling or automated decisions.

If you leave comments or reviews on our site, please be aware that these contributions are public. We encourage you not to include sensitive personal information in these spaces, as we can’t control how others use what’s posted.

From time to time, you may find links to other websites on ours. These are not managed by us, and we recommend checking their privacy policies before submitting any information.

Our services are directed at adults. We do not knowingly gather data from individuals under 18. Should we become aware of such a case, the information will be removed immediately. No personal data from individuals under 16 is sold or distributed under any circumstances.

Security is a top priority. We take reasonable steps to protect your data, but please understand that no online platform is completely immune from risk. Your data is kept only as long as necessary for fulfilling our obligations, following legal requirements, or resolving disputes.

Depending on where you live, you may have rights under applicable law. This includes the ability to access your information, request corrections or deletions, restrict how your data is used, object to certain uses, or request a copy of your data for your own use. You can also withdraw consent where applicable.

To update preferences, simply unsubscribe from promotional emails using the link in our messages. Essential service communications will continue as needed.

Company Name: Tunello
Address: 28 Wong Chuk Yeung St,
Sha Tin, Hong Kong
Email: info@tunello.com

Follow @Tunello.shop and let your home tell the story!

If your personal information is processed outside your home country such as in the United States we ensure these transfers comply with relevant data protection rules. For EU or Irish customers, safeguards such as standard contractual clauses are in place to uphold your rights.

We appreciate your trust in Tunello. Thank you for choosing us and being part of a community where thoughtful design, reliability, and respect for privacy are always part of the experience.